Privacy Policy | The Christmas Carolers

Effective Date: January 01, 2025

The Christmas Carolers (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book our services, or interact with us in person, via phone, or online.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, address, company name, and event details.
Payment Information: We use third-party payment processors and do not store your full credit card details.
Usage Data: IP address, browser type, pages visited, time spent on our site, and device information.
Communications: Emails, messages, and phone call logs when contacting us.

2. How We Use Your Information

We use your information to:

Process bookings and manage performances
Respond to inquiries and provide customer support
Send confirmations, updates, and marketing communications
Improve our services and website
Comply with legal obligations

3. Sharing Your Information

We may share your information with:

Vendors and contractors who assist with operations (e.g., carolers, city directors, support staff)
Technology platforms used for scheduling, communication, and payment (e.g., Fortiffi, Connecteam)
Legal authorities if required by law or to protect our rights

We never sell your personal information.

4. Data Security

We take reasonable steps to protect your data, including encryption, secure platforms, and access controls. However, no method of transmission is 100% secure.

5. Your Choices

You may:

Opt out of marketing emails at any time
Request access, correction, or deletion of your personal data
Contact us for questions about your information

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors.

7. Updates to This Policy

We may update this policy. If significant changes occur, we will notify you via our website or email.

8. Third-Party Data Collection

If you are visiting our website, we may use third-party tools and services (such as advertising platforms, analytics providers, or data partners) to collect limited information about your visit. This may include cookies, IP address, device type, and browsing behavior. These tools help us improve our services, deliver relevant marketing, and better understand how visitors engage with our content.

We do not receive or store sensitive personal information from these services, and all data collection is subject to their respective privacy policies. You can manage your cookie preferences through your browser settings.